Our Commitment
At 90jili, we take our responsibility to players seriously. Gambling is a form of adult entertainment, and the vast majority of our players across Dhaka, Chittagong, Sylhet, and every other division of Bangladesh enjoy it safely and within their means. However, we recognise that for a small number of people, gambling can develop into a problem that affects their finances, relationships, and wellbeing.
That is why 90jili has built a suite of responsible gaming tools directly into the platform. These tools are available to every registered player at any time, without needing to contact support. You are always in control — and if you ever feel that you are losing that control, 90jili is here to help you take it back.
Responsible gaming is not just a policy document at 90jili. It is woven into every layer of the platform: from mandatory age verification at registration, to real-time deposit limit controls, to instant self-exclusion that takes effect within minutes of your request.
All players must be 18 years of age or older to register and play on 90jili. Age verification is conducted at registration and before every withdrawal. Any account found to belong to a person under 18 will be closed immediately and all funds returned to the originating payment method. Do not allow minors to access your 90jili account under any circumstances.
Platform Tools
Every 90jili player has access to the following built-in responsible gaming tools. All tools are free to use and can be activated or adjusted directly from your account settings at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your 90jili account. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits can be lowered instantly but require a 24-hour cooling-off period to increase, giving you real protection against impulse decisions.
Define the maximum number of hours you want to spend on the 90jili platform per day. When your session reaches the limit, you will receive a clear on-screen notification and the session will end automatically. This tool is particularly useful for players who find that time passes quickly during live casino or cricket betting sessions.
Need a short break from gambling but not ready to self-exclude? The 90jili time-out feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled early once activated.
Self-exclusion is the strongest tool available and is designed for players who feel their gambling is out of control. You can self-exclude for 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully suspended, all marketing communications are stopped, and you cannot create a new account. Reinstatement requires a formal request after the exclusion period ends.
Enable periodic reality check notifications that appear on screen during active gaming sessions. These reminders display how long you have been playing and how much you have wagered in the current session, allowing you to make an informed decision about whether to continue. Reality checks can be set to appear every 15, 30, or 60 minutes.
In addition to deposit controls, 90jili allows you to set a maximum loss threshold per day, week, or month. If your net losses reach the limit you have set, betting and gaming activity is automatically paused for the remainder of the period. This tool works alongside deposit limits to give you two independent layers of financial protection.
Know the Signs
Problem gambling does not always look the same for every person. It can develop gradually and is often not recognised until it has already caused significant harm. The following warning signs may indicate that gambling is becoming a problem. If several of these apply to you or someone you know, it is important to seek help as early as possible.
Self-Assessment
Ask yourself the following questions honestly. There are no right or wrong answers — this is a private reflection tool to help you assess your own relationship with gambling.
Read each statement and consider whether it applies to you in the past 30 days.
If you checked one or more of the above statements, it may be a sign that gambling is beginning to affect your life negatively. You do not need to be in a severe situation to seek support — early action makes recovery faster and easier. Please reach out to the 90jili support team via live chat or email at [email protected]. We are available 24 hours a day, 7 days a week.
Step-by-Step
All responsible gaming tools on 90jili are accessible within your account settings. No lengthy process, no waiting period for protective measures — you can activate any tool in under two minutes.
Access 90jili using your registered mobile number and password. All responsible gaming tools are found within the account settings panel after login.
Navigate to the "Responsible Gaming" section within your account settings. All available tools — deposit limits, time-out, self-exclusion, and reality checks — are listed there.
Select the tool that best matches your situation. Set your preferred limit, duration, or exclusion period. Read the confirmation details carefully before proceeding.
Confirm your selection. Protective measures — such as time-outs, self-exclusion, and deposit limit reductions — take effect immediately. You will receive an on-screen confirmation and a notification to your registered mobile number.
If you are having difficulty accessing your account settings, or if you need a self-exclusion applied urgently, contact the 90jili support team directly via live chat on the platform or by emailing [email protected]. Our team is available 24/7 and will apply the requested restriction to your account within minutes of verifying your identity. Please include "Responsible Gaming Request" in your message so it is handled as a priority.
Get Help
Whether you need to activate a tool, discuss a concern, or simply talk to someone about your gambling habits, 90jili's support team is here around the clock. You will never be judged for reaching out — seeking help is the right thing to do.
The fastest way to reach the 90jili responsible gaming team. Available 24 hours a day, 7 days a week. Average response time is 2 to 5 minutes. Use this channel for urgent requests such as immediate self-exclusion or account suspension.
For non-urgent responsible gaming requests, you can contact us at [email protected]. Please include "Responsible Gaming" in the subject line. We aim to respond within 12 hours. Email is available in English.
Logged-in players can activate deposit limits, time-outs, session limits, and self-exclusion directly from the Responsible Gaming section in account settings — no need to contact support unless you prefer to do so.
All responsible gaming requests and communications made to the 90jili support team are treated with complete confidentiality. Information you share about your gambling habits or personal circumstances is used solely to assist you and will not be disclosed to any third party except where required by law. 90jili staff are trained to handle these conversations with sensitivity and without judgment. Your privacy is respected at every stage of the process. For full details, please refer to the 90jili Privacy Policy.
Responsible gaming and great entertainment go hand in hand at 90jili. Explore our games knowing that your safety tools are always one tap away.
18+ only. If gambling is affecting your life, contact our support team at [email protected] any time.